Elevate Patient Experience with Legacy Edge’s Automated Communication

Elevate Customer Experience: The Legacy Edge Difference

Why Customer Experience Matters in Healthcare

Positive patient experiences drive loyalty, word-of-mouth referrals, and better health outcomes. In today’s digital world, patients expect convenience, transparency, and timely communication.

The Legacy Edge Experience: By the Numbers

90% of Practices Report Increased Efficiency: Automation streamlines workflows and reduces administrative burdens.
40% Fewer No-Shows: Patients appreciate reminders and flexible scheduling, leading to better attendance.
Higher Patient Retention: Automated recalls and follow-ups keep patients engaged and coming back for care.
Multilingual & Accessible: Automated systems accommodate diverse patient populations, improving equity and satisfaction.

Key Features Enhancing Experience

Personalized, Automated Reminders: Patients get the right information at the right time, reducing confusion and anxiety.
Easy Online Booking & Forms: Patients can schedule and complete paperwork from any device, at any time.
Feedback & Reviews: Automated requests for feedback help practices improve and demonstrate their commitment to service.
Seamless Communication: Integration with EHR means all patient interactions are tracked and coordinated.

Real Impact

“Automated reminders and online scheduling have made it so much easier for our patients to keep their appointments and stay engaged with their care.”
– Practice Manager, NYC Health + Hospitals

Conclusion

Legacy Edge transforms the patient journey with automation, accessibility, and personalized communication. The result? Happier patients, fuller schedules, and a thriving practice.

Ready to see how Legacy Edge can reduce your no-shows, ensure 24/7 access, and elevate your customer experience? Book a demo today.