No Missed Calls, Available 24/7: How Legacy Edge Ensures Every Patient Is Heard

The Missed Call Problem

Every missed call is a missed opportunity for care and revenue. Traditional office hours and busy front desks mean patients often wait on hold or fail to connect at all.

24/7 Availability: The Figures

• 43% of Appointments Booked After Hours: Nearly half of patients prefer to schedule outside traditional office hours.
• Up to 80% of Routine Calls Automated: AI systems can handle the majority of scheduling and basic inquiries, freeing staff for complex tasks.
• Immediate Response: Automated systems ensure every call or online request is answered instantly, day or night.

How Legacy Edge Delivers 24/7 Access

• AI-Powered Chatbots & Voice Assistants: Patients can book, reschedule, or cancel appointments anytime—no waiting on hold.
• Automated Reminders & Follow-Ups: Missed calls trigger instant follow-up messages, so no patient is left behind.
• Integration with EHR & Calendar: Real-time updates ensure accurate scheduling and prevent double bookings.

The Business Impact

• No Lost Revenue: Every inquiry becomes a potential appointment.
• Enhanced Patient Experience: Patients appreciate the convenience and reliability of 24/7 access.
• Reduced Staff Burnout: Automation handles repetitive tasks, letting your team focus on care.

Real-World Example

NYC Health + Hospitals improved patient access and reduced missed appointments by rolling out an automated, multilingual communication platform that integrated with their EHR and scheduling system.

Conclusion

With Legacy Edge, your practice is always open—no missed calls, no lost opportunities, just seamless, patient-centered care around the clock.